How long do I have to request a return/refund?

Please follow return procedures within 30 days of receiving your items. We do not take returns after 30 days of the package being delivered. 

Where’s my refund?

Refunds are made to your original form of payment.

Once your return is delivered, it typically takes 3-5 business days for our warehouse to receive and inspect your return. Once it has been inspected, we will issue a full refund back to the card used in the original transaction and send an email when done. Please allow for another 3-5 business days for the refund to show up on your card

Can I use coupon codes with my order?

Our sales and coupon codes are non-retroactive and non-transferrable. If you make a purchase outside of the time our sales/coupons are active, we cannot honor it on your order. You may, however, cancel your order if it has not yet been shipped and re-place your order if it is still within the window of the sale/coupon.

 

 

 

 

FAQ

How do I know the clothes fit me

Size chart here.

What size should I order?

We often suggest stay true to your size depending on our size chart. If not we recommend going up one size from what you typically order online.

I ordered the wrong size, can I change it?

If you have received your order and it does not fit you can begin an exchange process by clicking here, please have your order number handy. **The order number you will use, is the one found in your confirmation email when the order was originally placed.  If it has not yet been shipped, we may be able to cancel your order so that you may place a new order with the correct items. Please email us at info@kappa-usa.com for more help. 

I can't find the matching item to a style I want to make a complete outfit can you help?

Let us help you by designing a perfect matching item to complete your outfit. Click here.

You're out of stock of an item I want, will you get it back in?

Most likely not. If there is an item that you would truly desire email us at bdnrlifebrand@gmail.com and if possible we will remake the item for you; however, to keep with trends and changing tides, we like to update our stock seasonally.

 

 

 

 

  • Twitter
  • Instagram

© 2023 by HAM SPORTS GEAR