Where is my order?
Please allow up to 3 business days to process an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered depending on your relation to the Dallas, TX area.
**Please note: Business days are Monday-Friday; weekends not included. Example: 3 business days from Thursday is the following Tuesday.
Covid-19 Shipping Update- Our carrier is experiencing unprecedented package increases and limited employee availability due to the impacts of COVID-19, which may impact delivery times.
We appreciate your patience and remain committed to assuring that you receive your
HAM Sports Gear.
If you find your order has not been delivered in this time window, please email us at with your order number so we could further assist you.
You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information.
Do you ship to other international countries?
We only ship and sell to USA based customers.
My order was canceled due to fraudulent activity but shouldn’t have been. What can I do?
We recommend verifying your billing and shipping information as it seems our website is having trouble recognizing the information. Another option would be to choose PayPal as the method of payment. Please replace your order with this in mind.
I made a mistake with my order, can I change it?
If it has not yet been shipped, we are able to cancel your order so that you may place a new order with the correct items. Please email us at for more help.
My package says it has been delivered but I do not have it. What should I do?
At this time, we ask you to contact USPS with your tracking number for more information. We are not responsible for lost/stolen packages.